Mustard Adviser, Helen Phillips, will be speaking at the Customer Service and the High Performing Organisation event. Helen has a passion for coaching and helping people to achieve their full potential. At the event, she will be delivering tips and advice to business owners on how they can offer the best possible customer service to their clients and customers.
The event, organised by Cobalt HR, will feature six key speakers and a number of exhibitors who are known for delivering a high level of customer service and sharing their knowledge. It’s free for all who attend, includes refreshments, and has parking available outside.
The key speakers and topics are outlined as follows:
- Helen Phillips from Mustard – Customer service – what’s it all about?
- Melanie Evans from Insight6 – The customer journey
- Dr Alun Butley – Internal customer service
- Kerry Chown from Cobalt HR – How an engaged workforce delivers higher levels of customer service
- Chris Corbett from Aderyn – How to get it right
- Angela Durrant – Communication skills
The event will take place at Cardiff City Stadium from 09:30 to 11:00 on Tuesday 20th November.
Helen commented on the event:
“Customer service is one of the most important aspects of any business, and it can be difficult to get right. Winning customers and building loyalty takes time, but it brings so many benefits to your business that it needs to be thought about carefully.’’
“The event will be a great day for business owners to get some invaluable tips on delivering a high level of customer service. I get a real buzz from passing on my knowledge and experience to people and seeing them achieve great things. Hopefully people will be able to take something useful away from the day and make their business even more successful than it already is.’’
Interested in attending to improve your customer service? Sign up for free here.