Mustard are proud to announce that their client, The Health Dispensary, have successfully launched an innovative 24/7 prescription collection service.
Mustard are proud to announce that their client, The Health Dispensary, have successfully launched an innovative 24/7 prescription collection service.
The Health Dispensary are an independent pharmacy and wellness clinic based in the centre of Neath, Wales. The pharmacy has an ethos to promote a well rounded healthy lifestyle by focussing not only on medicinal treatments, but also promoting general wellbeing. They provide a selection of complementary therapies, including acupuncture, aromatherapy, osteopathy, massage, reflexology, and reiki to encourage a well-rounded and healthy lifestyle. They also provide talking therapies such as counselling and coaching as well as providing health checks, weight management support and vaccinations.
In line with their forward thinking ethos, The Health Dispensary have recently launched their new 24/7 service which provides customers with the option to collect repeat prescriptions via a dispenser at the front of the store. The aim is to provide an enhanced level of customer service, allowing people to choose whether they go into the store and speak to a pharmacist or collect from the outside if they are short of time.
To receive this service, customers simply have to register in store. When their prescription is ready, they receive a text message with a code that can be entered into the machine at any time of day to immediately dispense the prescription. The entire system is very secure, and can only be accessed by entering a particular code – so there’s no chance of anyone getting hold of the wrong prescription.
Ali Sparkes, Superintendent Pharmacist at The Health Dispensary, comments on the launch:
“We recognise that some people might not have the time to pop into the pharmacy during our working hours, but we also understand that popping in to the pharmacy to collect your prescription creates a sense of community and friendship in the local area. That’s why we’ve launched our new 24/7 service that can be used as an alternative for those customers that are pushed for time – but we still welcome customers into the store to collect their prescription face to face if they prefer!”
“We are the first company in Wales to offer this service, which really shows how much of a forward thinking company we are. Throughout the entire process, Mustard have been a great help to us – providing advice and guidance to make sure that we make the most of this exciting opportunity.”
Alan Jones, Founder and Chairman of Mustard, comments:
“The Health Dispensary is more than just a pharmacy; their focus on wellbeing and improved lifestyle as a whole sets them apart from other pharmacies. With the launch of their new 24/7 prescription service it’s clear that the company is dedicated to growing and developing as much as possible.”
“We have been fortunate enough to work with the company during this exciting time. We were able to talk through the initial concept, discuss the pros and cons, analyse the risks and look at the practicalities of the machine. The launch of the 24/7 prescription collection service is a big step for The Health Dispensary, and we are extremely proud to have played a part in making this incredible idea become a reality.”
“At Mustard, we work with already successful companies to elevate their businesses to the next level, providing advice and guidance to help them make the most out of their new ventures. That’s exactly what has happened with The Health Dispensary, and we are extremely excited to see what the future holds for this innovative company.”
About Mustard
Mustard are a well-established business advisory organisation. They work with owner-managed companies to implement strategies and action plans to help businesses realise their full potential so that they have more time, more money and more fun. If you would like more information about the services Mustard offer, please get in touch.
