Customer service is at the heart of our business.
Our business has highly benefited from working with Alan Jones from Mustard. Whilst we felt Mazuma was performing well we did need to polish some areas of the business in order to create more value. With Alan’s skills and guidance using the tools provided by Mustard we managed to do this in a short space of time. I would not hesitate in recommending Mustard to others!
We engaged with Mustard because we were going through a growth period, and to create more structure for the management team. We had high expectations from Mustard, however they over-delivered by far. So since we have been working with Mustard over the last 18 months, the business has grown by a million pounds in revenue. We looked at as an annual cost for the business, and could we improve the business by that much every year. I think that if you look at it from that perspective, I’d say that 100 times we have achieved that. I would absolutely recommend Mustard.
I think it’s a great idea to engage with Mustard. You need to be very open, very transparent with them and you’ve got to be ready to be accountable. You certainly got to be ready to be challenged. You need to be aspirational. You need to want to grow your business, and however good you are you need to understand that there is always improvements to be made. We courted them to see what they were about because initially we were looking at using them for our customers, and in doing so we realised that we could benefit directly ourselves.Subsequent to that we have introduced them to a number of our own clients, and we have a number of mutual clients with Mustard as well. So yes, definitely happy not just to endorse them but to recommend them to anybody.
Helen asks questions which challenge the way I think about the business, and I am doing more of the things that I enjoy. I have learnt to recognise the value that I add to customers’ businesses personally and that this is value that they are happy to pay for. I am really excited about the future and what the next year will bring, and we are already on course to beat what I thought was a challenging budget.
Since working with Alan and the team at Mustard, I feel that I am now running a business, as opposed to running with a business. There is more structure to how I work and how the business operates. The sessions with Mustard really help to step away from the day-to-day of the business and think strategically. It’s been a pleasure having Mustard on board, long may it continue!!
Working with Mustard has been fantastic for our business. It’s very easy to become complacent when you have been running a business for many years. Having a trusted adviser to be accountable to was absolutely invaluable. Working with an expert outside of your own business is also a fantastic way to shed new light on old challenges – using Mustard we were able to work through old and new challenges with the benefit of a fresh set of eyes. We are now ready for the next stage of our expansion and have undoubtedly got there faster by using Mustard.
“A big thanks to Alan and Mustard for helping me improve the effectiveness of my agency. The Mustard team worked with me and my management team to identify all key areas of the business and then prioritise them to make sure we were always working on things that could help us get to our goals quicker. We saw good growth after engaging Mustard and it has helped me perform a lot stronger as a business leader and decision maker.”
Working with Alan over the past 10 months has been a massive breath of fresh air to both me as a business owner and to my business as a whole. He has helped me put structure in place for all departments which has already had a very positive effect. Alan has also helped me make key decisions within my business that previously I had buried my head on, Alan's vast experience in making businesses successful has been key to helping me drive my business forward.
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